Jianming Shao
Senior Director of Software Engineering @Salesforce
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WORK HISTORY
Senior Director of Software Engineering @Salesforce
San Francisco, CA, US
In the year of 2022, leading LiveAgent(Chat) and Conversation Platform in Digital Engagement Service Cloud. This platform powers Service Cloud Voice, Web & Mobile Messaging, 3rd party Messaging, and other digital channels. Built an Indian team to work on off-core storage on top of AWS Aurora DB to store Conversation Intelligence data and build pipeline to integrate the data with Salesforce CDP.Now Leading the strategy and development of Service cloud Voice products and BYO (Bring Your Own.) new initiative. Directly managed director and senior managers and 5 teams across different GEOs.
ABOUT JIANMING SHAO
Salesforce Service Cloud Voice engineering leader responsible for leading Integration…
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