Jia Zhu

About Jia Zhu

I’m a data-driven operations manager with a strong foundation in logistics, leadership…

Experience

1. Manager i, Operations

   Amazon

   Jul 2025 — Present · CA, US

   Oversaw operations for the Mezzanine induction and recirculation flow, managing a team of 80+ associates across multiple functional areas.•Improved First Pass Yield (FPY) consistency from ~80% to 90%+ through proactive root-cause analysis of no-read and recirculation spikes, deploying targeted manpower reallocation and sensor calibration initiatives.•Collaborated cross-functionally with Flow and RME teams to address recurring semi-line malfunctions, reducing average downtime per event by 18%.•Led data-driven improvement initiatives through Gemba walks, enhancing throughput by 15%, reducing operational defects by 10%, and decreasing safety risks by 12%, reinforcing a culture of accountability and continuous improvement.•Developed and coached three direct reports, Process Assistants on leadership, labor tracking, and escalation protocols, contributing to a 10% reduction in operational defects during peak weeks.•Spearheaded real-time performance recovery during Prime Week and surge events, sustaining output above site baseline while managing over 200K units nightly bi-directional as the sole leader overseeing the Mezzanine department, ensuring both safety and engagement across all shifts.