Jiali Mann

Sales & Catering Specialist @Valley Forge Casino Resort

King of Prussia, PA, US

Oversee group housing blocks using Salesforce, Passkey, and internal rooming systems, maintaining accuracy in reservations, rooming lists, and block allocations.Collaborate with sales and catering teams to integrate housing logistics into event contracts, ensuring seamless experiences for corporate, social, and leisure groups.Track group pick-up and attrition through Passkey and internal reports, making proactive inventory adjustments to optimize occupancy and revenue.Serve as the primary liaison for group clients, managing rooming lists, special requests, and housing updates with efficiency and attention to detail.

Temple University

Bachelor's degree

Fox School of Business at Temple University

Minor