James Wilhelmi
Director of Collaboration Services @Mechanics Bank
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WORK HISTORY
Director of Collaboration Services @Mechanics Bank
Walnut Creek, CA, US
This is a Hands-On Managerial and Technical Role that includes architecture, implementation, and maintenance for a highly resilient Enterprise Cisco Unified Communication and Collaboration solution, Cisco Meraki (WIFI) Wireless, and all Information Technology Building infrastructure; supporting 2300 employees across over 200 geographically dispersed offices.• Strategic Problem-Solver comfortable working with all Corporate Business Groups or Executive C-Levels.• Expertise in Cisco Collaboration infrastructure, Webex, CUCM, Unity & Contact Center.• Expertise with Webex integration, with Zoom, Google Meets and Microsoft Teams.• Collaborate with Facility & Security to design, implement and support all IT infrastructure.• Responsible for the installation, monitoring and maintenance of all UPS Power Systems.• Manage and provide ongoing daily support for all Corporate Cellular Users and Devices. Throughout the banks various merger and acquisition activities, I’ve successfully migrated over new entities from their existing network and telecommunication solutions, onto our Cisco Centralized enterprise infrastructure.Responsible for partnering with all Carriers and Internet Service Providers (ISP). This includes contract negotiations, procurement, installation, ongoing real-time support, invoicing, payments and inventory service management (ITSM). My efforts have resulted in over in savings, over 4 years; achieved by identifying and disconnecting unneeded services, and disputing errors in service provider invoicing.
EDUCATION
University of Utah
Business Administration and Management, General Coursework
Salt Lake Community College
Associate’s Degree, Electronics and Communications Technology/Technician
SKILLS
ABOUT JAMES WILHELMI
Business Operations Excellence - IT Infrastructure Support - Technical Project Management - IT LeadershipHighly organized, and detail-oriented Information Technology Professional. Deep experience in Architectural Design, Project Management, Implementation, and Day-to-Day support across multiple Information Technology infrastructures; including Network Engineering, Data Centers, Unified Communications and Collaboration, Contact Centers, Business Applications, Service Desk Support, Cloud Hosting Services and Business Continuation Planning.An individual contributor and highly motivational leader, creating productive, efficient and cohesive teams that are inspired to always provide “Best in Class” customer service.Highly experienced in implementing and managing Carriers and Internet Service Providers at Enterprise organizations, and across multiple service providers; initiating new service orders, installations, trouble-shooting service interruptions and tracking monthly invoicing.Expertise in Unified Communications, Video Collaboration Solutions, VoIP, SIP, Voice Messaging, IVRs, Contact Centers and Call Recording.Direct experience with Avaya, Aspect, Arista, Aruba, Cisco, Cisco Webex, Harris, Microsoft, Nortel, Poly, Siemens and Zoom.Areas of Expertise- Excellent Written and Oral Communication skills- Microsoft Apps - Outlook, Word, Excel, PowerPoint, and Visio- ITIL v3 Foundation Certification in IT Service Management- IT Service Management / Service Desk Support- Data Center Infrastructure Management (DCIM)- Technical Project Management: Agile, Critical Path, Waterfall, etc- Copper/Fiber Cabling Infrastructure- Data, Voice, WIFI, Security, and Cellular (DAS) Distributed Antenna Systems- Cloud and Web Hosting Services (Saas, PaaS)- Networking Architecture Solutions: Switches, Routers and Firewalls (Rack-n-Stack)- Managed Services, Vendor Contract Negotiations and Asset Inventory Management- Telecom and Data Network Expense Management (TEM)- UPS Power System Management- Emergency Notification, E911 Systems- Business Continuity Planning (BCP and DR)- CRM and ITSM Administration Experience- Channel Partner Business Development.
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