Conrado Jhun Dumagpi
Director of Housekeeping @Four Seasons
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WORK HISTORY
Director of Housekeeping @Four Seasons
Palm Beach, FL, US
Forbes 5 Star / 5 Diamond Resort) Manage and direct the day–to–day operations of all Housekeeping and laundry functions. Support all areas of Housekeeping operation, such as staff hiring, training, coaching and counseling, inspections, room clearances, budgeting, ordering, inventory, and adherence to Four Seasons and Standards. Participate in and enforce quality assurance for Housekeeping Department and department cost control measures. Staff of 70+ Supervisors, Coordinators, Laundry and Room/Turndown Attendants. No Assistant Director. Special Projects with Planning Committee.
EDUCATION
Cornell University
Certificate, Hospitality Administration/Management
Emilio Aguinaldo College
Bachelor of Science (BS), Service Emphasis
SKILLS
ABOUT CONRADO JHUN DUMAGPI
Jhun has a highly successful, proven record in the luxury hotel and resort industry with the required experience and leadership skills developed over 17 years with Four Seasons Hotels & Resorts. His background includes more than 16 years working in multiple Forbes 5 Star / 5 Diamond hotels and resorts. This experience resulted in Jhun\'s staff management and goal-oriented background, including supervising and managing aspects of all areas in the Rooms Division. He is motivated to succeed in all aspects of hospitality work, guest service, peer and staff experience, budgetary and financial matters, as well as short- and long-term strategic planning. Jhun has been the Department Head of both the Front Desk and Housekeeping departments in 5 Star / 5 Diamond hotels and resorts.As a hospitality manager, Jhun is driven to innovative, personal service with a focus on improvement in all areas as a professional and within his managed teams. He has a developed focus on core standards reinforcement, training, role playing, and pure dedication to exceeding guests\' expectations, which naturally results in rising key metrics for the hotel or resort.Jhun was born and raised in Manila, Philippines, and lived in Chicago, Illinois for more than a decade. He has a demonstrated cultural and work force adaptability as a manager in the luxury hospitality industry that results from both his personal background and his experience managing various teams (including union employees) in many different locations. “The reason for our success is no secret. It comes down to one single principle that transcends time and geography, religion and culture. It’s the Golden Rule – the simple idea that if you treat people well, the way you would like to be treated, they will do the same.” - Isadore Sharp, Founder, Four Seasons Hotels & Resorts
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