Jeannie H.
Salesforce Program Manager @American Red Cross
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WORK HISTORY
Salesforce Program Manager @American Red Cross
Washington, DC, US
Scrum Master on an Agile IT team that owns the Salesforce solutions for several critical lines of business. Play the Project Manager role for key projects. Identify and implement process improvements with focus on governance and compliance.
EDUCATION
Penn State University
B.A., Communications, Business
ABOUT JEANNIE H.
Drive results and manage change in dynamic environments. Identify and implement process improvements across Sales, Operations and Technology teams. Passionate about delivering business value through technology. Experienced as Project Manager, Business Analyst, Subject Matter Expert, Product Owner and Scrum Master for numerous, varied Agile and Waterfall projects throughout my career.Extensive experience in Digital Media and Direct Marketing. Proficient in managing widely diverse, simultaneously occurring projects within agreed cost and timelines. Effective decision maker, balancing data-driven evidence and practical solutions within project constraints. Strong communicator and negotiator. Excellent resource manager.I\'ve received numerous expressions of appreciation from clients, peers and managers for my focused, hardworking and results oriented approach. I am acknowledged as a methodical, organized, hardworking professional with technical aptitude, adept in maintaining deadlines in high pressure schedules. I am experienced in working with multicultural work environments with a high degree of flexibility, creativity, commitment and optimism.Skills & Expertise:Account ManagementAdvertising OperationsAgile MethodologiesAnalyticsBusiness AnalysisBusiness OperationsCustomer ServiceDigital MediaDirect MarketingDisplay AdvertisingMedia PlanningMicrosoft Excel, Powerpoint, VisioPerformance AdvertisingProcurement OutsourcingProgram ManagementProject ManagementProject Portfolio ManagementSalesSales OperationsSales ProcessSalesforce.comSDLCSoftware Development Life CycleSOX complianceJIRAVendor ManagementVersionOneGoogle SheetsGoogle DocsGoogle MailSalesforce.comClearSlideJIRAVersionOneService NowTableauAtlassian
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