Jörg Höhner

WORK HISTORY

EDUCATION

ABOUT JÖRG HÖHNER

Over 15 years senior executive management experience in the Business Intelligence, Customer Experience Management (CEM) software (SaaS) and consultancy, Voice of the Customer (VoC) Analytics, Enterprise Feedback Management and Market and Customer Research industries across the globe, in sectors ranging from automotive, financial services, hospitality and telecommunications to utilities, retail, transportation and manufacturing.Proven track record of driving significant growth, profitability and change in the BI, CEM, VoC and market insights technology and consultancy space at national, regional and global levelsSuccessfully established and led various businesses and successfully launched innovative offerings in the area of Customer Experience Management and Voice of the Customer solutions and technologies globally.Wealth of P&L experience including improving the profitability and performance of existing businesses, turning around falling business units and taking new initiatives and innovative offerings successfully to market.Dynamic leadership with strategic insight combined with exceptional work ethic to facilitate breakthrough results, drive company growth and profitability, and promote positive change that is guaranteed to exceed expectations.Respected for the ability to get to the decision maker, close the deal, and create client loyalty beyond the initial sale.Pioneering role in the automotive insight and research market in the development of large international programs and a driver for innovations in the area of CX.Highly rated speaker on international industry conferences and author of numerous articles and white papers. Served as a part-time adjunct professor for marketing research.Specialties: Customer Experience Management, Customer Experience Analytics, Customer Feedback, Voice of the Customer, Business Intelligence, Advanced Analytics, Big Data, Market Research, Automotive Retail, Automotive Aftermarket, Automotive Remarketing