John H. Malone
Customer Success professional helping people connect in a hybrid world through video-first technology.
- Role
- Customer Success Manager - Enterprise at Zoom
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About John H. Malone
Customer Success/Learning professional with experience in developing product adoption strategies, training delivery and content development.
Experience
Customer Success Manager - Enterprise
Sep 2021 — Present · Las Vegas, NV, US
Collaborate with large enterprise customers to develop and deploy customized strategies, ensuring successful adoption of the Zoom UCaaS platform.• Conduct live, virtual training sessions for customers and key stakeholders.• Work closely with internal account teams to maintain a consistent customer experience.• Facilitate business reviews with key customer stakeholders, including C-Level executives, to review metrics, assess progress toward established business goals, and identify subscription renewal risks.• Responsible for safeguarding over USD $12M in recurring revenue
Education
George Mason University
Bachelor of Science - BS, Economics
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