Jack Kim
- Role
- Service Manager at Caruso Mazda
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Jack Kim
Ambitious professional with strong communication, interpersonal skills with strong focus…
Experience
Service Manager
Mar 2023 — Present
Define and guide service department to achieve top JD powers CSI and Affinitiv usage percentage to exceed requirement standards set by Hyundai Motors America • Oversee service team, porters, and technicians to ensure customer satisfaction, quality control, performance improvement and maintain profitability • Provide support for internal service team in all aspects of customer experience by handling customer escalation, providing the necessary tool to provide customer the utmost customer service and upkeep customer retention
Education
Michigan State University
Bachelor of Arts, Hospitality Business
2008 — 2012
Skills
- Event Management
- Microsoft Word
- Operating Systems
- E-Commerce
- Social Networking
- Business Analysis
- Event Production
- Microsoft Powerpoint
- Customer Service
- Hospitality Management
- Databases
- Microsoft Excel
- Documentation
- Pos
- Micros
- Business Process Analysis
- Servers
- Training
- IT Solutions
- Public Speaking
- Hospitality
- Bilingual-Korean
- Food & Beverage
- Teamwork
- Windows
- Event Planning
- Software Installation
- Microsoft Office
- Restaurants
- Property Management Systems
- Time Management
- Management
- Leadership
- Wms ( Warehouse Management System)
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