Jonathan Heins
Associate Partner at Neudesic, an IBM Company | Client Delivery Executive | Driving Customer Success | Operational Excellence | Cross-Functional Leadership
- Role
- Associate Partner at Neudesic, An Ibm Company
- Location
- Mesa, AZ, US
- LinkedIn followers
- 500 followers
About Jonathan Heins
With over 20 years of experience in project delivery and strategic account management, I specialize in leading high-performing teams to deliver seamless, end-to-end solutions that exceed client expectations. My career has been built on the foundation of strong relationships, trust, effective communication, and a deep understanding of operational delivery across fast-paced, global environments in insurance, healthcare, and financial sectors.I take pride in bridging the gap between client needs and internal capabilities—ensuring that every engagement is not only delivered on time and within scope but also drives measurable business impact. Whether it’s scaling delivery processes, managing multimillion-dollar accounts, or navigating complex stakeholder environments, I bring a solution-oriented mindset and a passion for service excellence.When I am not working, I am probably golfing. So many wonderful golf courses in the Phoenix valley. I am a Green Bay Packers fan with multiple family members who are Chicago Bears fans. Bears/Packers games in our household are epic. Let’s connect if you’re passionate about delivering exceptional client value and building long-term partnerships that grow businesses.Areas of Expertise:• Client Relationship Management• Service Delivery & Operations• Cross-Functional Team Leadership• Process Optimization• Change & Transformation Initiatives• Portfolio Management• Vendor Management• Revenue Growth• Collaboration• Automation
Experience
Associate Partner
May 2025 — Present · Tempe, AZ, US
Neudesic, an IBM Company, is a global professional services firm dedicated to advancing businesses with our Microsoft technology expertise. We excel where people, technology, and business intersect, focusing on turning challenges into opportunities. Our role is to guide clients from identifying their core challenges to implementing tailored business solutions, setting them up for sustained success. Founded in 2002, Neudesic is a wholly owned subsidiary of IBM, and headquartered in Irvine, California. For more information, or to consult with Neudesic to explore enterprise digital evolution, visit
Education
Central Michigan University
Bachelor of Science Business Administration (BSBA), Management Information Systems and Services
Lansing Community College
Associate's degree, Computer Programming/Software Development
Skills
- Business Process Improvement
- Recruiting
- Project Management
- Technical Leadership
- Coaching & Mentoring
- Process Improvement
- Software Development
- Scrum
- Pmp
- Leadership
- Health Insurance
- Leadership Development
- Software Project Management
- Itil
- Enterprise Architecture
- Requirements Gathering
- Insurance
- Customer Service
- IT Management
- Technical Recruiting
- IT Service Management
- Agile Project Management
- Property & Casualty Insurance
- IT Strategy
- Data Analysis
- Devops
- Visio
- Agile Methodologies
- Management
- Team Building
- Team Leadership
- Strategic Planning
- Sdlc
- Business Intelligence
- Soa
- Business Analysis
- Vendor Management
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