Jherrica Byrdo
Employee Relations Manager @Amazon
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WORK HISTORY
Employee Relations Manager @Amazon
Analyze employee feedback data across operational sites to identify emerging trends and workplace relations gaps, developing targeted intervention strategies that reduce employee relations incidents Conduct comprehensive audits of workplace relations programs across multiple business lines, implementing standardized best practices that improve compliance and enhance employee experience Manage high-stakes employee relations crises under severe time constraints, exercising sound judgment to resolve complex partner issues while maintaining alignment with organizational values and legal requirements Deliver highly engaging employee relations training sessions to operations managers and HR partners, translating complex policies into actionable guidance that drives adoption of best practices Synthesize quantitative metrics and qualitative employee feedback to develop persuasive narratives and data-driven recommendations for senior leadership, defining clear success measures for all ER programs Co-facilitated employee relations training sessions for operations and HR leaders on high-risk escalation management and crisis response protocols, equipping approximately 537 leaders in Q4 2025 with tools and frameworks to effectively address complex employee relations incidents Build trusted partnerships with field operations managers, HR business partners, and legal teams across multiple regions, leveraging relationships to drive organizational change and ensure consistent application of ER principles
EDUCATION
Grand Valley State University
N/A, Pre-Nursing Studies
Michigan State University
Bachelor of Science (B.S.), Human Development and Family Studies, General
ABOUT JHERRICA BYRDO
Employee Relations Manager
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