John Hermesmeyer

About John Hermesmeyer

I am a Network + Certified tech. My experience is troubleshooting end users connection…

Experience

1. Operations Analyst Av Concierge

   Publicis Groupe

   Jul 2017 — Present · Dallas-Fort Worth, TX, US

   Single point of contact for all IT and AV related issues for multiple agencies at office in downtown Dallas Manage all IT issues at office that included troubleshooting issues with customers Macintosh and Windows laptops, mobile devices, office servers, wifi and hardline access, printing, and network and server maintenance.As a AV concierge assisted customers with meetings, troubleshooting AV issues, maintained and updated office AV systemsDuring the pandemic assisted users remotely in transitioning from office based work to a work from home status with little disruption of their work duties Managed all IT assets for the agencies and ensured a adequate supply of peripherals were always on hand to meet the needs of the agencies Supported over 300 employees locally and remoteManaged Mac computers using JAMF and Windows systems using SCCM

Skills

• Mac Os
• Android Os
• Active Directory
• Xp
• User Access Management
• Routers
• Hardware
• Troubleshooting
• Disaster Recovery
• Technical Support
• Rsa Securid
• Software Documentation
• Macintosh
• Access
• Acmt Apple Hardware Certified
• Sarbanes-Oxley Act
• Laptops
• Vmware
• Android
• Windows
• Windows 7
• Ios
• Rsa Tokens
• Software Installation
• A+ Certified
• Migration Mac
• Dns
• Servers
• Cisco Technologies
• Management
• Windows Xp
• Acmt Apple Os Certified
• Lotus Notes
• Help Desk Support
• Rsa Administration
• Linux
• Migration Windows
• Blackberry
• Vpn
• Sox