Jesse Hawkins

Head of Customer Success @LHH

US

LHH is the global leader in HR solutions that future-proofs organizations and careers worldwide. An Advisory, Career Transition & Mobility, Leadership Development, and Recruitment Solutions enable transformation organization with over colleagues supporting over 66 countries. Leadership Oversight - Lead global account directors and account service teams that deliver career transition, mobility, and leadership development solutions to the largest global strategic organizations HQ in North America. Oversee the success of client operations and account management strategies and relationships- Recruit and develop global account leaders who own and drive strategic account solutions and strengthen customer relationships- Create and examine the customer journey and activate resources that support global implementations and drive strong EBITA. Objective - Build strategic relationships with internal and external stakeholders, working across GBU\'s and territories to ensure revenue goals are achieved and global deliverables are implemented successfully- Create working team environments that breathe growth, engagement, ingenuity, and advancement that leverage data and analytics to predict and forecast customer outcomes- Create and establish customer journeys that drive revenue through account expansion, retention, and sales efforts- Retain and secure the revenue captured through sales and relationship efforts. Collaborate - Work cross-functionally with senior leadership and various client stakeholder groups across multiple geographies and GBUs not limited to Sales, Marketing, Finance, IT, and Legal to ensure customer success.

Michigan Technological University

Engineering / Business

University of Phoenix

BMA, Business Management; Business Adminstration