Shubham Kumar Jha
|| Data Analytics || Data Modeling || Machine Learning || Business Analysis ||
- Role
- Senior Associate - Catalog Specialist at Amazon
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Shubham Kumar Jha
As a Catalog Specialist 1 at Amazon, I am responsible for driving quality excellence and…
Experience
Senior Associate - Catalog Specialist
Apr 2022 — Present · Bengaluru, IN
Initiate and drive Projects for quality excellence in Operations team.#Assess and mitigate risks that pose challenge on achieving Program\'s goal.#Drive program goals across sites, by estimating operations capacity.#Build, report, manage and drive program and operation metrics.#Designing and managing workflow for programs. Creation of SOPs for operations team to align with technical and development teams. Thus being able to work in collaboration to achieve S-team level goals.#Expertise in on-boarding and managing new processes for Operations team.#Identified trends impairing the catalogue and suggested fixes.#Written RCA documents on escalations received.#Experienced in designing training material, planning training and performance framework.#Trained new employees joining the team and mentored associates in probation period.#Managed stakeholder communication by on-boarding new requests and providing timely updates for ongoing projects.#Have seamlessly multi-tasked, handled additional responsibilities without impacting core deliverables.#Published weekly reports at program level for various stakeholders.#Drives automation of reports and tasks that have saved 20+ hours in a month.
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