Harpreet Jandu
Account Manager | Managed Care Plans | Strategic Provider and Client Services Management | Medicaid, Medicare, and Commercial Plans | Relationship-focused | Solutions-Oriented | Growth Mindset
- Role
- Account Manager at SKYGEN
- Location
- Bozeman, MT, US
- LinkedIn followers
- 500 followers
About Harpreet Jandu
Driven by the belief that people buy people before they buy products, I specialize in…
Experience
Account Manager
Apr 2024 — Present
Manage overall client relationship and program success with strategic oversight of all contract deliverables, including ongoing monitoring for SLAs and supporting implementation of regulatory changes.1. Client Relationship Management and Problem Resolution- Support government Medicaid, Medicare, and CHIP plans for Geisinger and UPMC Health Plans in Pennsylvania, ensuring operational efficiency for over 1 million members- Proactively identify client needs, challenges, and goals to tailor solutions that drive satisfaction and retention.2. Stakeholder Engagement and Meeting Facilitation- Lead weekly, biweekly, and monthly client meetings to address outstanding issues and provide consultative support- Design and co-present quarterly Joint Operations Committee (JOC) meetings to review performance and explore business growth opportunities.3. Regulatory Compliance and Program Monitoring- Ensure timely fulfillment of Pennsylvania DHS and MCO requirements, aligning deliverables with all contract mandates- Monitor changes within PA government-managed care programs and communicate updates to clients, including contract amendments, budget tracking, fee schedules, and network adequacy.4. Operational Support and Team Collaboration- Facilitate monthly checkpoints with Provider Services, Appeals and Grievances, Audit, and SIU teams to address day-to-day tasks and major challenges- Share best practices, support colleagues as needed, and participate in team-building initiatives.5. Continued Learning and Strategy Development- Learn SKYGEN’s Enterprise System, SQL, and operational workflows to better understand team capabilities and inform account strategies- Deliver technical support and product demonstrations to showcase value propositions, enhancing the customer experience for retention and growth.
Education
University of Michigan
Master of Public Health - MPH
Harvard Business School Online
Certificate
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