James Harper

Service Designer @Barclays

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2017 — Present

Service Designer @Barclays

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I engage with project delivery teams to design IT services that are compliant with internal standards. I ensure new services are highly resilient, extensively tested and are configured correctly in ServiceNow, ensuring efficient management from service commencement.

EDUCATION

1988 — 1992

University of Staffordshire

Bachelor's Degree

SKILLS

Business TransformationService DeliveryIT Service ManagementBusiness AnalysisChange ManagementService TransitionBusiness Process ImprovementService ManagementBusiness ProcessOutsourcingSlaIT StrategyIncident ManagementCapacity PlanningTransition ManagementManagementStakeholder ManagementTeam LeadershipService ImprovementAvailability ManagementIT OutsourcingSolution ArchitectureProcess ImprovementItilProject DeliveryProblem Management

ABOUT JAMES HARPER

Assured in Leadership roles where I can draw up on my depth of delivery experience gathered over 30 years, across a broad range of business sectors including; Banking, Higher Education, Manufacturing, Transport & Logistics, Police Authorities and large Central Government Departments.Confident and assured working right across the ITIL Service Lifecycle.

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