Jharna Patel
Manager, Customer Success | HR Tech | B2B SaaS | Talent Engagement
- Role
- Manager, Customer Success at Sense
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jharna Patel
A Customer Success professional with proven expertise across the customer lifecycle—including onboarding, adoption, strategic planning, success management, renewals, retention, cross-selling, and upselling. Brings a meticulous, highly organised approach to driving customer outcomes and fostering long-term relationships. Adept at leading teams, aligning customer goals with business objectives, and delivering measurable value through proactive engagement and strategic account management.
Experience
Manager, Customer Success
Apr 2025 — Present · Bengaluru, IN
Education
Carmel High School
Secondary Education, Regular/General High School/Secondary Diploma Program
2002 — 2008
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Business Administration - BBA, Marketing
2010 — 2013
St. Xavier's College (Autonomous), Kolkata
Post Graduate Diploma, Integrated Marketing Communications
2015 — 2016
G. D. Birla Centre for Education
ISC, Regular/General High School/Secondary Diploma Program
2008 — 2010
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