Jharna Budhdev

About Jharna Budhdev

Program Management | Digital Transformation | International Expansion | Strategy & Delivery Leadership With over 11 years of experience across Telecom, eCommerce, and IT, I’ve built a career around transforming ideas into large-scale outcomes — from starting as a Customer Service Representative to leading multi-million-dollar global programs that redefine business growth.I’ve successfully delivered end-to-end digital transformation initiatives, including the launch of a hybrid low-code/no-code SaaS platform that unlocked INR 500+ Cr in business through operational excellence and strategic execution. Earlier, at Amazon, I helped unlock a $600 Bn market opportunity by leading logistics and platform programs that expanded reach and improved customer experience across geographies.Having driven international launches across Australia, Singapore, and the Middle East, I thrive on building both established and greenfield teams, scaling delivery frameworks, and turning complex business challenges into simple, customer-centric solutions.Known for my hands-on, multi-role leadership, I’m as comfortable steering SteerCo meetings as I am diving deep into problem-solving. Give me the people and the vision — and I’ll make it happen.

Experience

1. Dgm - Technical Program Management

   Airtel Digital

   Jul 2024 — Present · Gurugram, IN

Education

• S.S. Institute Of Technology

  Bachelor of Technology - BTech, Electronics and Communications Engineering

• St. George's Girls' Grammar School

  ICSE, Science

  2003 — 2008

• Narayana Jr. College

  Intermediate, M.P.C

  2008 — 2010

• S.S. Institute of Technology

  B.Tech, Electonics and Communication Engineering

  2010 — 2014

• SSIT

  Bachelor of Technology - BTech, Electronics and Communication

Skills

• Customer Relationship Management (Crm)
• IT Service Management
• Technical Support
• Sql
• Linux