Jhansi Kandadi

Gen Ai Engineer @Commerce Bank

St Louis, MO, US

At Commerce Bancshares, Inc, I worked as a GenAI Engineer where I led the design and deployment of a Generative AI-powered virtual assistant to enhance customer support. The goal was to reduce response times, increase accuracy, and improve customer satisfaction. I built RAG pipelines that enabled the assistant to access domain-specific knowledge, fine-tuned LLMs for contextual understanding, and applied advanced prompt engineering along with AI safety guardrails to ensure compliance. I developed and integrated backend microservices and interactive interfaces, enabling seamless customer interactions. Multi-cloud deployments ensured scalability, while containerization and orchestration improved availability and performance. Automated CI/CD pipelines allowed continuous updates and model retraining. I also implemented monitoring and analytics to track performance, detect anomalies, and optimize outcomes. Additionally, I established escalation workflows to route complex queries to human agents and mentored junior engineers, fostering collaboration and knowledge sharing. The solution delivered measurable impact by reducing agent workload by 35%, improving query resolution by 40%, and increasing CSAT/NPS by 25%. This project strengthened my skills in AI system design, problem-solving, team leadership, and aligning technical solutions with business objectives, showcasing the transformative power of AI in customer service.

Amity University, Noida

Bachelor's degree, Computer Science