Jhaneth Vivar

Product Associate | dentsu

Role: Product Associate at dentsu
Location: New York, NY, US
LinkedIn followers: 500 followers

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About Jhaneth Vivar

As a Product Support Associate, I collaborate with PMs to enhance user experiences…

Experience

Product Associate
dentsu
Jul 2024 — Present · New York, NY, US
Partner with PMs, engineers, and business teams to define product requirements, prioritize features, and align on roadmap execution. Convert user feedback and support insights into actionable product improvements, reducing ticket volume by 20% and enhancing overall user experience. Designed and deployed AI-driven automation in the support system, cutting response times and expanding self-service usage across the platform. Led enterprise client onboarding and product training programs, driving stronger adoption and engagement. Coordinated daily workflows including audience syndication, campaign tracking, reporting, audits, and billing, leveraging JIRA, Salesforce, Snowflake, and Zendesk to ensure accuracy and efficiency. Built data dashboards and reporting tools to track KPIs, provide leadership visibility, and guide strategic product decisions.

Education

COOP Careers Fellowship
Data Analytics
Fashion Institute of Technology
Bachelor of Fine Arts - BFA, Interior Design

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Jhaneth Vivar

Experience

Product Associate

Education

COOP Careers Fellowship

Fashion Institute of Technology

Find verified contacts for anyone on LinkedIn