Anil Jhamb
CTO | CCO | CISO | ISB | IIM A | DATA SCIENCE | AI | NLP | ML | DEEP LEARNING | TELECOM | BROADBAND | FOUNDER - STARTUP
- Role
- Chief Customer Service Officer (EVP) at Hathway Cable & Datacom Ltd
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Anil Jhamb
With over three decades of experience in the telecom and broadband industry, I am a seasoned leader and innovator who drives customer service and technology transformation at Hathway Cable & Datacom Ltd, one of India\'s largest cable and broadband service providers. I am passionate about delivering excellence and value to our customers, partners, and stakeholders, through strategic planning, operational efficiency, product development, and automation. As the Chief Customer Service Officer, I oversee the end-to-end customer journey, from acquisition to retention, across all channels and platforms. I leverage my expertise in data science, artificial intelligence, machine learning, and deep learning to enhance customer satisfaction, loyalty, and advocacy. I have also led the technical strategy, network engineering, information security, and regulatory management functions, ensuring the highest standards of quality, reliability, and security for our services in the past. I have recently completed an Advanced Management Programme in Business Analytics (AMPBA) from the Indian School of Business, and I hold a Bachelor of Engineering from Manipal Institute of Technology and a 3-TP: Emerging Leaders\' Programme from the Indian Institute of Management, Ahmedabad.
Experience
Chief Customer Service Officer (EVP)
Jul 2018 — Present · Mumbai, IN
Industry veteran with over 30 yrs of experience in helping the companies grow from early stage to leadership position.
Education
Manipal Institute of Technology
Bachelor of Engineering (BE), Electrical, Electronics and Communications Engineering
Indian Institute of Management Ahmedabad
3-TP: Leadership Programme, Business Administration and Management, General
2014 — 2014
Indira Gandhi National Open University
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
Indian School of Business
Advanced Management Program in Business Analytics, Artificial Intelligence
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