Jhamal Swift

About Jhamal Swift

After 15 years of service I have decided to take my talents to Amazon. I am grateful for…

Experience

1. Operations Manager

   Amazon

   Aug 2021 — Present · Houston, TX, US

   Lead and develop a team of salaried and hourly talent. Responsible for engaging team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. Provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. Develop processes and structures to optimize operations and efficiency. Accomplishments• Lead a team of 4-6 Salaried managers charged with their development and progress. Led 3 direct reports to promotion opportunities. Lead a culture improvement program that reduced ER escalations 90% over a 30 day period at current facility. • Serve as site Outbound operations SME for 2024 increasing containerized processing rate 40%.• Served 8 week period as site lead, improving cost performance to 10% cost savings per package. Achieving #1 rank in cost for region cluster 3 times during STA. First time site achieved #1 rank in previous 20 weeks. • Partnered with local AIR facility to reduce inventory costs 75% for annual savings of 180k• Established sustainability process with other local facilities resulting in over $1 million annual savings in procurement costs.• Led Outbound standardization project at a interregional facility processing over 500k in sortable volume daily during peak 2023. Reduced defects per package by 26% through peak. Decreased container dwell for two regional lanes (125k units daily) by 17%. • Led OB standardization project at internetwork facility that processes over 200k units daily. Established standard work and trained local staff in processes and tool utilization. Increased Delivery Accuracy from 33% to 77% over 2 week period. Site is currently performing over 90% in delivery accuracy performance 6 weeks after project completion.

Education

• Michigan State University

  Bachelor of Science, Chemical Engineering

  1998 — 2004

• Michigan State University

  Bachelor of Science (BS), Chemical Engineering

  1998 — 2004

Skills

• Budgets
• Public Speaking
• Team Building
• Management
• Analysis
• Project Management
• Logistics Management
• Process Improvement
• Microsoft Office
• Continuous Improvement
• Operations Management
• Engineering
• Leadership
• Training
• Logistics
• Transportation Management
• Transportation
• Customer Service