Jhalak Gupta
Problem Management - Senior Associate @BT Group || ITIL 4 Foundation || CCNA certified
- Role
- Problem Management Senior Associate at BT Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Jhalak Gupta
I am a technology professional with a strong foundation in incident management, escalations Management and Customer service focused on delivering real-time system reliability while driving long-term operational improvements.In my current role, I lead and support high-impact incident response initiatives, conduct thorough root cause analysis (RCA), and contribute to enhancing overall infrastructure resilience. My hands-on experience with SD-WAN technologies and network performance optimization has equipped me to effectively manage distributed systems and maintain high availability across dynamic environments.Complementing my operations and networking background is a growing passion for data analytics and visualization. I work with tools like Python, SQL, Power BI, and Tableau to extract insights from complex datasets, helping reduce incident frequency, monitor KPI\'s, and identify critical system bottlenecks.
Experience
Problem Management Senior Associate
Jun 2025 — Present · Gurugram, IN
Education
Banasthali Vidyapith
Bachelor of Technology - BTech
2018 — 2022
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