John Hacker
Site Administrator @St. Luke's University Health Network
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WORK HISTORY
Site Administrator @St. Luke's University Health Network
Phillipsburg, NJ, US
Responsible for all aspects of the daily operations and strategic direction within the St. Luke\'s Physician Group Medical Office Building. • Oversees all day-to-day activities, giving direction to both clinical and support staff of the Medical Office Building.• Collaborating with St. Luke\'s Physician Group administration, physicians, and staff to devise and execute short- and long-term goals for practices and the organization.• Demonstrating performance improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.• Designing and implementing business plans for the medical office building in conjunction with leadership and physicians.• Facilitating colleague engagement initiatives to encourage ongoing teamwork and support individual professional growth.• Facility management of all owned facilities, acting as liaison with landlord for leased facilities and vendors/contractors.• Coordinating and executing practice measures aligned with Value-Based metrics.• Overseeing personnel administration, encompassing recruitment, payroll supervision and approval, grievance resolution, and evaluations in collaboration with Human Resources.• Conducting monthly review and reporting of statistical data pertinent to service lines within the medical office building, sharing the findings with the President of the Warren Campus and Physician Group Leadership, while also reviewing financial reports on a regular basis.• Attaining targeted practice financial goals through prudent expense control, effective allocation of resources, revenue growth.
EDUCATION
Northampton Community College
Business Administration
University of Phoenix
Bachelors of Science in Business
University of Phoenix
Associate's degree, Business Administration and Management, General
SKILLS
ABOUT JOHN HACKER
Certified Healthcare Access Manager with 15+ years of working in the healthcare industry. Demonstrated ability to support management to improve internal operations for healthcare financials. Highly personable and self-motivated with the versatility to work among diverse groups and handle complex problems effectively. Diversified skills include patient access, event management, team building, training, process improvement, marketing, and physician practice management.
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