Jacki Gunton
Ux Lead @CIBC
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WORK HISTORY
Ux Lead @CIBC
Toronto, ON, CA
Drive UX design and product vision for CIBC’s largest retail sales platform, enhancing usability for banking centre employees- Design and optimize end-to-end workflows, streamlining complex financial processes with scalable, human-centered solutions- Lead design for a web application that automates manual workflows, reducing operational inefficiencies and saving hours annually, eliminating paper forms per year- Leverage UX analytics and user research to inform product decisions, presenting design rationales to senior leadership and cross-functional teams- Evolve CIBC’s design system, driving adoption across 15+ products, ensuring scalability, consistency, and accessibility- Mentor and coach UX designers, strengthening their skills in interaction design, stakeholder management, and accessibility best practices.
EDUCATION
Western University
Bachelor of Arts - BA, Media, Information & Technoculture
Crestwood Preparatory College
High School Diploma
Seneca Polytechnic
College Diploma, Creative Advertising
SKILLS
ABOUT JACKI GUNTON
Hey there! I’m Jacki, a Senior Product Designer based in Toronto. For the past 10+ years, I’ve been empowering teams to create thoughtful, accessible, and high-impact digital experiences. From leading the design of mobile and web products to building scalable design systems, I’ve had the chance to work with some incredible teams across startup and enterprise organizations.Here’s a sneak peek into my product journey so far:→ Designed and launched digital products in Health Tech and Finance that help people navigate complex systems with ease.→ Built and refined design systems that improved efficiency, consistency, and collaboration.→ Led UX initiatives that transformed workflows, saved time, and enhanced user satisfaction.→ Worked closely with cross-functional teams to bridge the gap between design, business, and tech.→ Mentored and supported junior and aspiring UX designers in growing their craft and confidence.→ Championed accessibility, ensuring digital experiences are inclusive and usable for everyone.→ Designed an AI-driven tool for financial advisors that balances innovation with usability.With all these experiences I\'ve gained, I’m dedicated to making UX more approachable, strategic, and outcome-focused — helping teams create meaningful, user-centered experiences that drive real impact. I’m happy to connect with fellow designers, product folks, and UX enthusiasts - let’s chat! Tags:Lead UX Designer • UX Design • Senior • UX Lead • User Experience Designer • UX Designer • Product Design • Product Strategy • Visual Design • Figma • Interaction Design • User Research • Wireframing • Prototyping • Accessibility • User-centered design • HealthTech • Fintech • Enterprise Software • B2E • B2C • Responsive Design • Mobile design • Web app design • System Design • Design System • Iterative Design
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