Jacki Gunton

Ux Lead @CIBC

Toronto, ON, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2021 — Present

Ux Lead @CIBC

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Toronto, ON, CA

Drive UX design and product vision for CIBC’s largest retail sales platform, enhancing usability for banking centre employees- Design and optimize end-to-end workflows, streamlining complex financial processes with scalable, human-centered solutions- Lead design for a web application that automates manual workflows, reducing operational inefficiencies and saving hours annually, eliminating paper forms per year- Leverage UX analytics and user research to inform product decisions, presenting design rationales to senior leadership and cross-functional teams- Evolve CIBC’s design system, driving adoption across 15+ products, ensuring scalability, consistency, and accessibility- Mentor and coach UX designers, strengthening their skills in interaction design, stakeholder management, and accessibility best practices.

EDUCATION

2010 — 2014

Western University

Bachelor of Arts - BA, Media, Information & Technoculture

2007 — 2010

Crestwood Preparatory College

High School Diploma

2014 — 2016

Seneca Polytechnic

College Diploma, Creative Advertising

SKILLS

Search Engine Optimization (SEO)Creative StrategyLeadershipMarketingCopywritingContent ManagementContent MarketingCustomer ServiceStoryboardingGraphic DesignEmail Newsletter DesignBranding & IdentityTime ManagementAdobe IndesignSocial Media MarketingConcept DevelopmentWordpressMultitaskingMicrosoft OfficeSalesEmail MarketingTypographyDigital AdvertisingPaintingSocial MediaResearchArt DirectionTeamworkAdobe IllustratorContent StrategyAdobe PhotoshopVideo EditingCommunity Management

ABOUT JACKI GUNTON

Hey there! I’m Jacki, a Senior Product Designer based in Toronto. For the past 10+ years, I’ve been empowering teams to create thoughtful, accessible, and high-impact digital experiences. From leading the design of mobile and web products to building scalable design systems, I’ve had the chance to work with some incredible teams across startup and enterprise organizations.Here’s a sneak peek into my product journey so far:→ Designed and launched digital products in Health Tech and Finance that help people navigate complex systems with ease.→ Built and refined design systems that improved efficiency, consistency, and collaboration.→ Led UX initiatives that transformed workflows, saved time, and enhanced user satisfaction.→ Worked closely with cross-functional teams to bridge the gap between design, business, and tech.→ Mentored and supported junior and aspiring UX designers in growing their craft and confidence.→ Championed accessibility, ensuring digital experiences are inclusive and usable for everyone.→ Designed an AI-driven tool for financial advisors that balances innovation with usability.With all these experiences I\'ve gained, I’m dedicated to making UX more approachable, strategic, and outcome-focused — helping teams create meaningful, user-centered experiences that drive real impact. I’m happy to connect with fellow designers, product folks, and UX enthusiasts - let’s chat! Tags:Lead UX Designer • UX Design • Senior • UX Lead • User Experience Designer • UX Designer • Product Design • Product Strategy • Visual Design • Figma • Interaction Design • User Research • Wireframing • Prototyping • Accessibility • User-centered design • HealthTech • Fintech • Enterprise Software • B2E • B2C • Responsive Design • Mobile design • Web app design • System Design • Design System • Iterative Design

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Jacki Gunton — Ux Lead at CIBC in Toronto, ON, CA | Unifers