James Guigayoma

About James Guigayoma

As a forward-thinking IT leader, I combine strategic vision, innovative solutions, and technical prowess to excel in high stakes, regulated, and non-regulated industries such as biotech, pharmaceuticals, software, and technology. Guided by my values of ambition, resilience, and collaboration, I specialize in driving operational efficiency and seamless regulatory compliance. With a track record of impactful achievements—from optimizing global processes to securing FDA and EMA approvals—I consistently deliver solutions that enhance productivity and exceed customer expectations. My commitment to continuous improvement and adaptability makes me a reliable leader ready to guide cross-functional teams toward sustainable success.

Experience

1. IT Process & Technical Lead Vip Support Specialist

   AstraZeneca

   Jan 2018 — Present · South San Francisco, CA, US

   Trusted IT leader delivering global-scale innovation, process optimization, and compliance-ready systems.I’ve helped transform enterprise operations through AI integration, lean deployment, and high-touch executive support. Known for leading scalable solutions in regulated environments, improving performance, reliability, and user experience across employees. Process & Systems LeadershipAutomated onboarding/offboarding for employees annually using tools like Intune and Okta—cutting processing time by 60%, improving data accuracy by 35%, and aligning with enterprise-wide IT strategy.Designed and launched Tier 1–3 global processes across 10+ regions, enhancing cross-functional collaboration and reducing process inconsistencies by 40%.Unified 450 users across five affiliates into one site, reducing operational costs by 20% and boosting collaboration by 30%. AI & Regulatory InnovationIntroduced GPT-based AI tool “Research Assistant” in R&D, improving research workflow and data analysis by 25%.Guided successful FDA/EMA audits for Calquence, ensuring zero compliance issues in GxP environments.Rolled out Lean Visual Management across North America, improving efficiency by 25% and reducing waste by 15%. VIP Support & Service ManagementDelivered white-glove support to C-level executives, achieving 99% satisfaction and 60% faster issue resolution through root cause analysis, proactive endpoint monitoring, and seamless ITSM coordination.Technology & escalation lead for a 24x7 MSP, resolving incidents annually with a 95% resolution rate and a 15% drop in escalations, ensuring SLA adherence and leveraging incident metrics to drive improvements.Onboarded 180+ sales reps in a single day, reaching 95% readiness in week one.

Education

• San Francisco State University, Lam Family College of Business

  Management Information Systems, Program

Skills

• Project Management
• Virtualization
• Operating Systems
• Software as a Service (Saas)
• Saas
• Security
• Enterprise Software
• Enterprise Architecture
• Dns
• Integration
• Executive Support
• Technical Support
• Databases
• Data Center
• Android
• Iis
• Windows
• Mysql
• Sql
• Linux
• Cloud Computing
• Networking
• Vendor Management
• Vmware
• Storage
• Tcp/Ip
• Information Technology
• System Administration
• Disaster Recovery
• Servers
• Os X
• Mac Os X
• Sharepoint
• Apache
• Active Directory
• Unix
• Windows Server
• Microsoft Exchange
• Network Security