Joe Guddat

Joe Guddat

Director of Service Management @Hospital for Special Surgery

New York, NY, US
EMAILS
g••••••@hss.edu
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2022 — Present

Director of Service Management @Hospital for Special Surgery

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New York, NY, US

EDUCATION

2003

Saint Leo University

BS, Management Information Systems

SKILLS

Vendor ManagementOutsourcingBusiness AnalysisItilManagementIT StrategyService DeliveryProcess ImprovementData CenterProject ManagementCross-Functional Team LeadershipProject Portfolio ManagementProgram ManagementIT ManagementProject DeliveryDisaster RecoveryStrategic PlanningEnterprise SoftwareIT Service ManagementChange ManagementResource ManagementMetricsThird Party Vendor ManagementTeam LeadershipSituational LeadershipAccount ManagementContingency PlanningGlobal ManagementStrategic LeadershipEnterprise Risk ManagementBusiness PlanningSlaKpiOlaBusiness Process DesignRelationship ManagementManaged ServicesSowKey Performance IndicatorsTeam Building

ABOUT JOE GUDDAT

I bring over 25 years of experience building and managing IT operations. I have developed technology teams through continuous improvement, managed on-site and outsourced resources, established technology standards, and advised executive (C-suite) decision makers on all things technology related. I know how to break down complex technical information for non-technical stakeholders, while maintaining the ability to roll up my sleeves and solve highly complex technology issues. I have also delivered multimillion-dollar contracts and saved clients hundreds of thousands of dollars in IT costs.In my current role as Director, Systems Operations and Customer Service for Hackensack Meridian Health, I lead teams responsible for managing, implementing, and optimizing our enterprise IT operations. We have transitioned 9 hospitals to the EPIC EMR solution and stood up the emergency management command center enabling the hospital network to lead the COVID-19 effort in NJ.My success includes enhancing the utilization of hospital information systems and advanced clinical systems across large health organizations. I accomplish this by helping teams deliver cost-effective management, rationalization, and simplification of system portfolios and projects by overseeing all information security policies and procedures to ensure regulatory compliance and appropriate levels of internal controls.To connect, message me here or email: j••••••@gmail.com AREAS OF EXPERTISE:IT Direction | Information Technology Leadership & Guidance | Physician Engagement | IT Strategy Alignment | Collaboration | Mentoring & Coaching | Staff Performance | Skill Development | Building Relationships | Customer Satisfaction | Systems Delivery | IT Integrity | Resource Management & Availability | Systems Implementation | Hospital System Utilization

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