Josh Greenstein
Technical Product Manager at IBM - Unlocking digital channels where you use AI agents to solve problems.
- Role
- Technical Product Manager - Watsonx Orchestrate Ai Agent Platform at IBM
- Location
- Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Josh Greenstein
As a Technical Product Manager at IBM with over four years of experience, l focus on AI agent orchestration across multiple communication channels. By delivering innovative AI-driven solutions, I contribute to measurable client outcomes and enhanced user engagement. My role involves defining product requirements, customer journeys, and success metrics in alignment with business objectives. With over twenty years of experience spanning product management, customer success, and technical support, I am dedicated to leveraging technology product development, product strategy, and team facilitation to drive impactful solutions. My career is defined by a commitment to optimizing user-focused technologies and fostering collaboration across cross-functional teams.
Experience
Technical Product Manager - Watsonx Orchestrate Ai Agent Platform
Oct 2023 — Present · Raleigh-Durham-Chapel Hill, NC, US
Lead product strategy and execution for AI agent orchestration platform, driving adoption across multiple communication channels and delivering measurable client outcomes through innovative AI solutions.· Spearheaded multi-channel AI agent deployment strategy across Slack, MS Teams, WhatsApp, SMS, and Facebook, expanding platform reach and driving 40%+ increase in user touchpoints· Owned end-to-end product lifecycle from discovery through delivery, defining product requirements, customer journeys, and success metrics aligned to business KPIs· Partnered with Engineering, Design, and R&D teams to ship AI-powered features on predictable release cadence, maintaining high quality and reliability standards· Drove customer engagement initiatives that increased platform adoption and daily active usage through data-informed product iterations· Collaborated with C-level stakeholders and enterprise clients to validate product-market fit and translate technical AI capabilities into tangible business value· Implemented experimentation framework and analytics instrumentation to enable data-driven decision making and continuous product optimization on Amplitude
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