James Goode

Software Service Management Lead @BAE Systems

Manchester, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Apr 2022 — Present

Software Service Management Lead @BAE Systems

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Preston, GB

Service Management Lead for Application Certification Software Services • Managing multiple Network Domain certification packaging requests• Hosting the Weekly Service Review for the Software Service • Producing Financial Reports for all BAE Sectors • Producing Daily, Weekly and Monthly Service Reporting for multiple services• Supporting all ITIL Processes inline with Software Services • Representing Changes for deployments on the Change Advisory Board* Governance of internal projects managing multiple deployment and certification phases * Creating Software Obsolescence plans to mitigate risks to services * Supporting Adhoc technical packaging requirements to support business needs

SKILLS

Active DirectoryCitrix XenappCitrixMicrosoft OfficePrintersTechnical SupportCustomer ServiceWindows 7Windows XpItilIT Service ManagementIncident ManagementManagementService DeliveryService DeskWindows ServerService ManagementService-Level Agreements (Sla)Service Improvement

ABOUT JAMES GOODE

Software Service Manger for BAE Systems.

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James Goode — Software Service Management Lead at BAE Systems in Manchester, GB | Unifers