James McGowan
Associate Director, Gold Support Team Manager @Anaqua
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WORK HISTORY
Associate Director, Gold Support Team Manager @Anaqua
Technical Support Manager and Team Lead for our Gold Support offering to our largest enterprise customers. Supervise team members, handle escalation in both technical matters and customer communication. Analyze client reports with team members and hold routine meetings with client stakeholders. Collaborate with other team managers on best practices, resourcing, and knowledge sharing.
EDUCATION
University of New England
B.A., Political Science
South Texas Vocational Technical Institute
Certificate, Electrical
Hermon High School
High School
ABOUT JAMES MCGOWAN
Note, not actively seeking a new position. My location is also subject to change as I work remote and am running my own n=1 experiment on various places. As of September 2021, I have just returned from 3 1/2 years on assignment to Tokyo, Japan where I helped build out our Professional Services Business Consulting team for our fast growing Asia Pacific office. I interviewed and made key hiring decisions and after several years the team now independently launches our software platform and consults with Japan\'s largest companies. Currently manage our Technical US Gold Support Team. It is an expanded offering for some of our largest clients. I was a Technical Support Engineer and Developer in our Boston office prior to the Business Consultant Team Lead position in Japan. In my current position I am able to supervise coworkers, work with clients, and consult with management as a remote employee away from the Boston office. My previous consulting experience, product and IP knowledge along with development and technical expertise position me to offer tailored and agile solutions to support the clients I work with. This ranges from management of complex customer queries, business process mapping, product debugging or even checking in revised code in a full stack development capacity. Technical Skills (to feed the algorithm):* ASP.NET 4.5, 5 and C#* Microsoft SQL (2005, 2008, 2012, 2014, 2016, 2017), SQL Server Reporting Services (SSRS)* Visual Studio 2012, 2013, 2015, 2017, TFS Cloud, TFS GIT integration * Windows Server 2012, 2016 and IIS 5 and 6 * Sisense BI & Analytics (Elasticube)* HTML \\ CSS \\ jQuery \\ nHibernate \\ Telerik.NET Controls
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