Jordan Duff

About Jordan Duff

As a CX Manager at GLIDR, I apply my Agile MBA Certification and SaaS Customer…

Experience

1. Cx Manager

   Glidr By Launchpad Central

   Nov 2020 — Present · San Francisco, CA, US

   Manage customer communications via CMS, respond to inquiries, escalate issues, and capture feedback to drive product improvements while ensuring high customer satisfaction• Lead customer success eorts through proactive engagement, onboarding, and ongoing support to strengthen client relationships• Design and implement customer training programs to maximize product value and support business goals• Develop and maintain Help Center resources, ensuring accuracy and alignment with UI/UX updates• Collaborate with product development and sales teams to enhance the customer journey and improve product adoption• Conduct customer check-ins, gather feedback, and provide actionable insights to inform product strategy• Oversee user account management, onboard new users and deactivate expired accounts to ensure data integrity• Support project-based initiatives, including customer engagement campaigns, social media management, marketing events, andconference coordination• Maintain accurate customer sales records for seamless billing and account management

Education

• Dana Hills High School

  High School, Theatre/Theater

  2002 — 2006

• The Job Hackers

  Agile MBA Certification, Product and Scrum Management

  2022 — 2022

• Ventura College

  Accounting and Business Management

  2011 — 2012

Skills

• Management
• Social Networking
• Social Media Marketing
• Facebook
• Scheduling
• Microsoft Office
• Sales
• Well Travelled
• Strong Work Ethic
• Customer Service
• Theatre
• Inventory Management
• Marketing
• Event Planning
• Television
• File Management
• Communication
• Photoshop
• Entertainment
• Cultural Awareness
• Strong Communication Skills
• Film
• Acting
• Highly Organized
• People Skills
• Social Media
• Team Leadership
• Public Speaking