Francisco Lemos
Customer Success Manager - Emea @BrightEdge
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WORK HISTORY
Customer Success Manager - Emea @BrightEdge
London, GB
EDUCATION
Birkbeck, University of London
Management, Management
Universidade Federal do Rio de Janeiro
MA, Media and Communications
ABOUT FRANCISCO LEMOS
As a Customer Success Manager within the SaaS and martech ecosystem, I specialize in guiding enterprise clients to unlock the full value of their technology and marketing investments. I partner with stakeholders across CX and UX, marketing, and analytics teams to drive adoption, deliver impactful QBRs, and align platform performance to strategic business outcomes.With a strong foundation in marketing analytics, communications, and software solutions, I help organizations optimize renewals, mitigate churn, and scale their customer success programs through data-driven insights and operational excellence. My work focuses on translating complex technology into measurable business value by applying project management and cross-functional collaboration to every stage of the customer lifecycle.
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