José Felipe Costa

Data Engineer @Croda

Liverpool, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2025 — Present

Data Engineer @Croda

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Goole, GB

Designing, building and maintaining ETL pipelines using Talend and SnowflakeIntegrating data from ERP systems and cloud platformsEnsuring data quality, integrity and consistencyTroubleshooting issues and optimising performanceDocumenting processes and defining best practices

EDUCATION

2000

UERJ

Statistics

2014

Instituto Politécnico de Santarém

Business Administration and Management, General

SKILLS

TelecommunicationsCall CentersWorkforce ManagementOutsourcingMicrosoft Sql ServerEnglishCustomer ServiceReporting & AnalysisScheduling ManagementStrategic PlanningSqlData AnalysisContact CentersBalanced ScorecardPricingErlangMicrosoft WordTeam LeadershipBusiness PlanningCentros De ContatoVoipMicrosoft OfficeAvayaNegotiationTeam ManagementStrategic ThinkingBpoSchedule ControlMicrosoft ExcelPowerpointCall CenterProduction SchedulesKey Performance Indicators

ABOUT JOSÉ FELIPE COSTA

Experienced Workforce Planning and Business Intelligence Professional with a demonstrated history of working in the outsourcing/offshoring industry. High skilled in Microsoft Excel, VBA, SSIS, SSRS, Pricing and Workforce Strategy, Business Planning and Balanced Scorecard. Extensive knowledge of end to end planning and MI.

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