Jessica F.

About Jessica F.

At the Humane Society of Boulder Valley, my role has centered on delivering compassionate care for shelter animals and facilitating successful pet adoptions. Our team has excelled in providing educational support to adoptive families, ensuring long-term welfare for our animals and satisfaction for our clients. With over two years of dedicated service, I\'ve honed skills in animal behavior, training, and customer service, contributing to a supportive adoption process.Previously, as an Assistant Manager at Bonobos, I led a diverse sales team to achieve substantial revenue growth through effective training and performance management. My approach fostered an inclusive environment that prioritized staff development and customer satisfaction. This experience has reinforced my belief in the importance of creating strong, mutually respectful relationships, both within the team and with our clientele.

Experience

1. Csr Dispatcher

   Mountain Valley Plumbing & Heating, Inc

   Jan 2025 — Present

   Managed high-volume communication flow to address complex customer concerns, efficiently schedule appointments, and deliver professional, real-time status updates with a focus on service excellence.Executed critical decision-making to triage and prioritize emergency dispatches, rapidly coordinating and deploying appropriate field resources under high-pressure conditions.Ensured data integrity and operational transparency by meticulously maintaining accurate customer records, detailed service requests, and work history within the CRM and scheduling software.Provided real-time logistical command and control by monitoring technician locations and open service queues, delivering immediate instructions and support to optimize routes and accelerate response times.

Education

• University of Phoenix

  Bachelor of Science - BS, Business Administration and Management, General

  2018

• Sunnyslope High School

  High School Diploma

• Medical Skills for Life Institute

  Phlebotomy