Johnny Follin

About Johnny Follin

As a dynamic and results-driven Director of Implementation Services with an MBA and over 15 years of experience, I specialize in leading large-scale, global client implementations and driving enterprise-wide initiatives across diverse industries. I have a proven track record of delivering complex projects on time and within budget, consistently exceeding performance targets by optimizing operational efficiency and aligning cross-functional teams with organizational goals. I am an expert in developing and executing client onboarding strategies that accelerate time-to-value, ensuring seamless transitions and fostering long-term business growth. My experience spans managing multi-regional teams, driving international expansion efforts, and implementing governance frameworks to ensure high-quality project delivery. I excel at removing roadblocks and maintaining project health across large implementation portfolios while ensuring that both customer satisfaction and business objectives are met.I specialize in implementation leadership, SaaS solutions, mergers and acquisitions, site expansions, customer success strategies, and agile methodologies. I am skilled in financial forecasting, strategic planning, and stakeholder communication, ensuring high-value delivery across global programs. My expertise in automation, KPI development, and operational scalability has consistently improved client satisfaction and organizational growth. By integrating technology with leadership, I ensure the seamless execution of complex initiatives across diverse industries.As VP of Global Implementations and PMO at OP360, I established a PMO department, implemented AI-driven innovations, and managed global site expansions, contributing to a $2 million revenue increase. At TaskUs, I led international expansions across five continents, launched critical organizational initiatives, and achieved a 75% growth in the PMO team. I also introduced mentoring programs, automated workflows, and maintained top-tier employee satisfaction scores during my tenure. In my previous roles at Oasis Outsourcing, I optimized service delivery, oversaw successful client implementations, and enhanced employee onboarding processes, building a strong reputation for operational and client relationship excellence. My academic qualifications, combined with my hands-on leadership experience, enable me to navigate complex organizational challenges and deliver transformative business solutions.

Experience

1. Associate Vice President, Global Transition

   Sutherland

   Sep 2025 — Present

Education

• Keiser University-Ft Lauderdale

  Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services

  2014 — 2016

• Point Loma Nazarene University

  Bachelor of Arts (BA), Political Science and Government

  2003 — 2006

Skills

• Organizational Development
• 401k
• Organizational Effectiveness
• Business Travel
• Offshore Outsourcing
• Human Resources
• Benefits Administration
• Applicant Tracking Systems
• Employee Wellness
• Team Management
• International Business
• Multi-Site Team Management
• Hris
• Corporate Wellness
• Recruiting
• Project Implementation
• Strategy Implementation
• Fmla
• Client Prospecting
• Performance Management
• Employee Training
• Project Management
• National Account Management
• Workers Compensation
• Organizational Leadership
• Consulting
• Training & Development
• Employee Orientations
• Cold Calling
• HR Consulting
• Customer Relations
• Outsourcing
• Employee Benefits
• Employee Management
• Team Building
• Management
• Peo
• Compensation & Benefits
• Strategic Negotiations
• Health Insurance