Jeff Mach

About Jeff Mach

Technical Customer Success leader who builds teams and processes from the ground up, keeps mission-critical systems stable and customers confident, and generally fixes problems.Deep hands-on experience across Linux, distributed storage, and automation. Equally comfortable troubleshooting at the command line, mapping exabyte-scale service architectures, or briefing executives on risk and recovery.Known for turning chaos into structure—whether rebuilding teams, designing technical procedures, or developing tools that save hours of manual work.

Experience

1. Vice President, Customer Success and Technical Services

   Scality

   Jan 2022 — Present · Ashburn, VA, US

   Lead a 15-person team spanning customer success managers, support engineers, service delivery engineers, and project managers for deployments running exabyte scale object and file storage.• Formalized processes and documentation from scratch; created repeatable engagement procedures, escalation paths, and customer communication standards used globally.• Built customer success and professional services organizations including hiring, training, and developing CSMs, project managers and engineers to handle expansions, migrations, and upgrades.• Spearheaded technical procedures and checklists for service delivery; standardized onboarding, upgrades, and expansion activities.• Developed critical internal tooling for centralized troubleshooting of distributed systems—automating what had required manual work across hundreds of servers.• Created automation frameworks for service operations (adding servers, migrating multi-petabyte datasets) to improve accuracy and reduce execution time.• Acted as senior escalation lead for critical accounts• Partnered with Sales, Product, and Engineering to align customer needs with roadmap and drive retention and growth.

Education

• IUT d'Orsay

  Bachelor, Software Engineering

  1994 — 1996

Skills

• Tomcat
• Professional Services
• Cloud Storage
• Distributed Systems
• Project Management
• Sql
• Linux
• English
• Jira
• Scality
• Databases
• Team Leadership
• Oracle
• Cloud Computing
• Riak
• Program Management
• Remedy
• Private Clouds
• Team Management
• Sql Server
• Performance Management
• Unix
• Shell Scripting
• Strategic Planning
• French
• Escalation Management
• Perl
• E-Business
• Customer Service Management
• Cisco Technologies
• Virtualisation
• Management
• Solaris
• Leadership
• Hybrid Cloud
• Salesforce.com
• Virtualization
• Etl
• Enterprise Software
• Apache