John Hiller

About John Hiller

Building and leading high-performing and highly engaged teams• Achieving strategic business objectives through integrated technology solutions• Client-focused, enterprise-scale AI product leadership and transformation• Building and maintaining strong B2B partner and franchisee relationships• Complex process analysis and continuous improvement• Agile and traditional product and project delivery methodologies• Strong communicator across all audience sizes and compositions

Experience

1. Vice President of Product Management

   Thomson Reuters

   Apr 2022 — Present

   Direct a global product team of 30 product managers with a portfolio of industry-leading audit and practice management products, achieving >$300M ARR and manage a >$20M annual investment budget for customers in 170+ countries• Expanded leadership scope to include Practice Management product portfolio in June 2024• Spearheaded the end-to-end delivery of a new suite of AI-driven \"Audit Intelligence\" products resulting in a \"Top New Product of the Year\" award in 2025 from leading industry journal (second such award in three years)• Drove adoption of AI-based product and design tools across team and partners, increasing efficiency and quality• Transformed key product\'s user experience, increasing product NPS by 150 points, elevating it from the company\'s lowest-rated product to the consistent top performing product• Resolved severe stability issues across two major product portfolios, achieving top-tier stability ratings within the enterprise and significantly reducing customer-reported incidents• Foster a high-performance culture across a team of 30 product managers, achieving a 100% team engagement score and an employee NPS 52 points above the business unit average• Recognized as \"Top Talent\" by the Chief People Officer within the first year of employment for exceptional leadership and impact• Led expansion of an AI-powered customer insights tool across business unit’s entire product division• Strategically managing the end-of-life process for two legacy products, successfully migrating key customers to modern platforms and freeing up engineering resources for new initiatives

Education

• The University of Kansas

  BA, Economics, English

  1995 — 1999

Skills

• Budgets
• Agile Methodologies
• Program Management
• Team Building
• Six Sigma
• Software Project Management
• Visio
• Business Analysis
• Project Portfolio Management
• Pmo
• Pmp
• Vendor Management
• Requirements Analysis
• Project Management
• Cross-Functional Team Leadership
• Business Process Improvement
• Software Documentation
• Sdlc
• Requirements Gathering
• Customer Service
• Process Improvement
• Team Leadership
• Sharepoint