James Donnelly

Experience

1. End User Support Specialist

   MANE

   Jul 2018 — Present · Parsippany, NJ, US

   Provide “white glove” support from company owners and directors to front line users.* Provide level 3 desktop support to PC desktops, laptops and Surfaces.* Perform level 3 desktop support and management of Mac laptops and iPads.* Image new or replacement PC and Mac desktops and laptops.* Perform remote support using VPN, MS Teams, Win RDP, VNC, Teamviewer and Apple ARD.* Perform password resets of AD, SAP and GPMS systems.* Configure and troubleshoot Zebra printer installations.* Install, configure and troubleshoot Office 365 installations and corrupt document issues.* Troubleshoot zScaler cloud security installations.* Resolve syncing issues with OneDrive, OneNote, and Office365 online.* Fix MS Teams issues.* Troubleshoot iPhone’s and Androids (mail installation issues, etc.).* Update and maintain asset database.

Skills

• Adobe Creative Suite
• Blackberry Enterprise Server
• Training
• Fitness Training
• Tcp/Ip Protocols
• Active Directory
• Computer Hardware
• Casper
• Windows Server
• Windows 7
• Qigong
• Ipad
• Iphone
• Apple Remote Desktop
• Martial Arts
• Wellbeing
• Social Media
• Microsoft Exchange
• Symantec Antivirus
• Bmc Remedy
• Blackberry Os
• Fitness
• Holistic Health
• Wellness
• Mcafee Antivirus
• Windows 7 Migration
• Backup Solutions
• Apple Os
• Traditional Chinese Medicine
• Linksys
• Mac Os
• Computer Repair
• Healing
• Teaching
• Public Speaking
• Data Migration
• Scanners
• Tai Chi
• Video Production
• Outlook