Jean-François Piget
after Sales Project Manager @Forsee Power
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WORK HISTORY
after Sales Project Manager @Forsee Power
As an After-Sales Project Manager, I am responsible for overseeing and optimizing after-sales services for our energy storage solutions. My role ensures customer satisfaction while managing pre-installation project follow-ups and maintaining strong client relationships.Key Responsibilities:• Client Relationship Management: Providing personalized project follow-ups before delivery, define customers requirements in terms of servicing to set up service level agreement and maintaining proactive communication with clients.• Process Optimization: Implementing solutions to enhance internal after-sales procedures and improve intervention efficiency while minimizing costs for the company.• Training and Support: Organizing training sessions for clients on optimal use of our products and solutions and providing technical support to ensure the best possible operation of installations.• Product development : deploying after-sales requirements (diagnosis, repairability.) into new product development phases. Be the after-sales voice into project milestone.With a client-centric approach and the ability to coordinate multidisciplinary teams, I ensure the success of after-sales projects and add significant value to our customers
EDUCATION
Université de Pau et des Pays de l'Adour
Licentiate degree
Isaac de l'étoile
BTS
ISAT
Master of Engineering (M.Eng.)
ABOUT JEAN-FRANÇOIS PIGET
Chez Forsee Power, en tant que Responsable Projets Après-Vente, je veille à la satisfaction des clients en supervisant les services après-vente pour nos solutions de stockage d\'énergie. Mon rôle inclut la gestion proactive des relations clients, la définition des exigences en termes de service, et la mise en place d\'accords de niveau de service adaptés. Avec plus de 10 ans d\'expérience, notamment en ingénierie automobile et en sport automobile, je m\'engage à optimiser les processus internes pour renforcer l\'efficacité des interventions tout en réduisant les coûts. Mon objectif est de construire des partenariats solides, en alliant expertise technique et approche collaborative pour accompagner la réussite des projets.
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