Jez Green

About Jez Green

Oracle empowers organizations by delivering exceptional customer success services, where we focus on optimizing back-office Fusion Cloud solutions for diverse industries. With over 4 years in this role, contributions include addressing customer needs, fostering adoption, and driving overall satisfaction. By leveraging customer insights and product management expertise, the team works collaboratively to enhance operational efficiencies and deliver value-driven outcomes. Previously, as Principal Product Owner for Oracle\'s Higher Education cloud services, efforts were dedicated to shaping innovative solutions like Student Cloud Management and Student Financial Planning. This role emphasized aligning product strategy with user needs and streamlining processes for stakeholders. Continuously motivated by customer-centricity and problem-solving, the mission remains clear: enabling success through technology-driven solutions and strategic collaboration.

Experience

1. Customer Success Services

   Oracle

   Feb 2024 — Present · US

   Developed and nurtured partnerships with Oracle clients to ensure continued success, maximizing the value of their investments across our SaaS Products – including Human Capital Management, Supply Chain Management, Procurement, and Enterprise Resource Planning (Financials), • Facilitated seamless communication between clients, third party integrators, and Oracle\'s internal operations, pinpointing opportunities for process improvements, product expansion, and upselling of back-office SaaS solutions. • Managed relationships with several of Oracles key clients including Hyatt Corporation, Caesars Entertainment, MGM, and other prominent US-based customers.

Education

• University of Liverpool

  BSc, Mathematical Sciences

  1986 — 1989

Skills

• Business Transformation
• Graduate Recruitment
• Customer Service
• Logistics
• People Development
• Project Management
• Retail
• Customer Relations
• Outsourcing
• Management
• Project Planning
• Supply Chain
• Leadership Development
• Customer Experience
• Contract Negotiation
• Program Management
• Performance Management
• Crm
• Cpfr
• Multi-Channel Retail
• Recruiting
• Strategic Thinking
• Business Analysis
• Pmp
• Leadership
• Business Planning
• Collaboration
• Process Improvement
• Pricing
• Business Process Improvement
• Strategic Partnerships
• Budgets
• Replenishment
• Inventory Management
• IT Strategy
• Strategy
• E-Commerce
• Marketing
• Vendor Management
• Merchandising