Jeyaramkumar Rajendran
QARA, QMS, Power Bi, Automation Lead @ Tata Consultancy Services | PMS, Compliance, Risk Management, KPIs, CAPA, NC, Change Management, Training, Audit, SLA, SQL, ETL, DAX
- Role
- Qara Lead at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Jeyaramkumar Rajendran
Quality Profesional who is dedicated to enhancing service quality through stringent compliance and effective delivery performance and implemented robust change control systems, ensuring alignment with JNJ\'s internal compliance standards, and have significantly improved our service centers\' operations worldwide.
Experience
Qara Lead
Apr 2019 — Present · Bengaluru, IN
Lead a team in Quality Assurance, Compliance, and KPI performance.Implemented Robotic Process Automation (RPA) to streamline repetitive tasks, reducing manual efforts by 30% and enhancing process efficiency.Automated the production of dashboards and reports using Tableau and Power BI, improving KPI tracking and action planning.Identified and escalated quality risks per ISO 14971:2019, ensuring timely resolution.Developed an advanced training curriculum with digital certification for trainers and trainees.Managed repeat and overdue QMS events, implementing CAPA to mitigate quality issues.Supported internal, external, and customer audits, ensuring regulatory compliance.Led CAPA and Non-Conformance (NC) processes, including root cause analysis and effectiveness monitoring.Managed change procedures across global service centers, including process impact assessments and approvals.
Education
Thiagarajar College of Engineering
Bachelor of Engineering - BE
2008 — 2012
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