Jeyakaran Jayaraj

About Jeyakaran Jayaraj

Senior Delivery Leader with 20+ years of experience owning end-to-end global service delivery, large-scale transitions, and P&L management across infrastructure, cloud, applications, and enterprise platforms. Proven track record of leading complex, multi-tower portfolios exceeding $68M and driving predictable, high-quality delivery for global clients.Currently leading enterprise delivery operations at Wipro, accountable for service excellence, governance, and financial performance across global teams. Known for stabilizing new and complex accounts, improving margins (16% to 21% in six months), and embedding ITIL-driven delivery rigor, automation, and zero-surprise execution.Expert in building scalable delivery models, driving transitions and transformations (ServiceNow, Genesys Cloud, NOC/SOC, DevOps), and ensuring strict adherence to SLAs, KPIs, audit compliance, and risk controls. Strong partner to clients and internal stakeholders, translating business objectives into executable delivery strategies that enable growth and long-term value.People-first leader passionate about developing high-performing global teams, strengthening leadership pipelines, and fostering a culture of accountability, continuous improvement, and operational excellence.

Experience

1. Business Operations Head

   Wipro

   Jul 2025 — Present · Chennai, IN

   Responsible for end-to-end IT operations and service delivery for a strategic enterprise account, covering infrastructure services, cloud operations, application support, and enterprise platforms.• Lead global teams delivering managed services and IT operations• Define and execute IT operations strategy aligned with business objectives• Drive automation, continuous improvement, and service optimization• Improved operating margins from 16% to 21% within 6 months• Automated 60% of IT incidents, reducing MTTR and operational costs• Govern ITIL processes including Incident, Problem, Change, and Release Management• Ensure SLA, KPI, audit compliance, and service governance• Manage vendor performance, capacity planning, and demand forecasting• Drive USD 2M quarter-on-quarter revenue growth• Own stakeholder management, executive reporting, and risk mitigation

Education

• The American College, Madurai, Tamil Nadu

  M.Sc, Biology, General

  1994 — 1996

• Jain Vidyalaya, Madurai

  High School, Computer Science

  1989 — 1991

• The American College, Madurai, Tamil Nadu

  MBA, Marketing and HR

  1997 — 1999

Skills

• Testing
• Project and Program Management,
• Analysis
• Software Documentation
• Project Management Office (Pmo)
• Program Management
• Oracle
• Cloud Computing
• Management
• Recruiting
• Risk Management
• Governance
• Project Management
• Business Strategy
• Itil
• Software Development
• Scrum
• Integration
• Project Portfolio Management
• Pmo
• Leadership
• People Mangement, Staffing, Recruitment
• Enterprise Resource Planning (Erp)
• Security
• Enterprise Software
• IT Strategy
• Business Analysis
• Erp
• E-Commerce