Jessica Welsh
Customer Experience Strategy & Operations | Comcast Cable
- Role
- Sr Manager, Testing & Optimization (Cxso 3rd Party Shared Services) at Comcast
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Jessica Welsh
Dynamic, results-driven leader with extensive experience steering cross-functional teams to deliver complex, high-impact solutions in matrixed organizations. Proven expertise in shaping customer experience strategies, driving digital transformation, and executing go-to-market initiatives that accelerate growth and enhance operational efficiency. Adept at building high-performing teams, leveraging data-driven insights for segmentation analysis, and leading innovative programs that strengthen customer engagement and brand loyalty.
Experience
Sr Manager, Testing & Optimization (Cxso 3rd Party Shared Services)
Jan 2023 — Present · Houston, TX, US
Drives strategic intake, prioritization, and portfolio execution to ensure resources are aligned to enterprise priorities and deliver high‑impact outcomes with speed and clarity. Provides executive‑ready, data‑driven visibility into progress, risks, and optimization opportunities while orchestrating cross‑functional analysis to advance customer experience excellence.
Education
Northeastern University
BA
Universitat d'Alacant
Spanish Immersion Program
Skills
- Business Development
- Video Production
- Integrated Marketing
- Html
- Management
- Marketing Communications
- Illustrator
- Account Management
- Sales
- Salesforce Training
- Leadership
- Marketing
- After Effects
- Photoshop
- Salesforce.com Administration
- Strategic Planning
- Salesforce.com
- Flash Animation
- Indesign
- Salesforce.com Implementation
- Act Crm
- Social Media Marketing
- Online Marketing
- Premier
- Computer Security
- Training
- Crm
- SEO
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