Jewel Phelps
Billing Analyst Ii, Pm @PCS Retirement
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WORK HISTORY
Billing Analyst Ii, Pm @PCS Retirement
Atlanta, GA, US
Project Manager | RISA AI Implementation | Dec 2024 – Present- Spearheaded the end-to-end design, testing, and phased rollout of RISA (Retirement Intelligent Service Assistant), an internal AI-powered tool using ChatGPT to automate retrieval of invoice and fee schedule data- Defined the product roadmap and collaborated across technology, billing, and support teams to deliver scalable automation with context-aware querying from semi-structured documents- Led prompt engineering and NLP optimization efforts; authored internal prompt usage guides adopted by 100% of billing team users- Created training materials and conducted live user workshops to drive adoption, resulting in a 40% reduction in manual data retrieval errors- Oversaw technical deployment via corporate VPN, implemented data access protocols, and coordinated roadmap for future external-facing client use.Tools: ChatGPT, NLP, G Drive Integration, Agile Project Management, UX Training, Technical DocumentationProject Manager | VersaPay Invoice Management Implementation | Sep 2024 – Present- Managed the successful rollout of VersaPay, a cloud-based invoice/payment platform, to improve financial visibility and automate sponsor site billing- Designed onboarding documentation, user access workflows, and training materials for internal teams and external clients- Streamlined invoice dashboard UX for Open and Paid invoice management, reducing client support inquiries by 35%- Enabled recurring payments via Auto Pay functionality, increasing on-time invoice payments across sponsor sites- Ensured PCI-compliant standards for payment credentials and trained support teams to maintain secure user access protocols.Tools: VersaPay, SaaS Billing Portals, Process Optimization, Client Training, Agile PM, Payment System ConfigurationBilling Analyst II | Aug 2023 – Present- Modified and managed customer billing processes, improving financial reporting accuracy by 20%.
EDUCATION
Georgia Southern University
Bachelor of Business Administration - BBA
SKILLS
ABOUT JEWEL PHELPS
Versatile and detail-oriented project and operations professional with 5+ years of…
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