Jevorn Daley

Customer Success Manager @Whispli

Paris, FR

In my role at Whispli, I am responsible for onboarding new and existing clients onto the Whispli platform. This process involves managing onboarding projects, which include setting up implementation schedules, configuring the platform to meet client needs, and ensuring a smooth transition for users.Sharing Best PracticesEqually important is my responsibility for sharing best practices in the domain of whistleblowing and compliance. I provide clients with guidelines and strategies to manage whistleblower reports effectively, ensuring that they adhere to regulatory standards and maintain the highest levels of integrity and confidentiality in their processes.Enhancing ResponsivenessI am also tasked with enhancing Whispli’s responsiveness to client-facing issues. Utilizing various business intelligence (BI) and analytic tools, I monitor and analyze client interactions and feedback. This data-driven approach helps us identify areas for improvement, streamline our support processes, and proactively address potential issues before they escalate. This continuous improvement cycle is vital for increasing client engagement and user satisfaction.Multilingual User SupportFurthermore, I provide user support in both French and English. This bilingual capability ensures that we can effectively communicate with a broader range of clients, addressing their concerns and queries promptly and accurately. Providing support in multiple languages is crucial for maintaining high levels of customer satisfaction and loyalty in our diverse client base.In summary, my role encompasses onboarding clients, sharing compliance best practices, using BI tools to enhance responsiveness, and delivering multilingual support, all aimed at fostering long-term client relationships and maximizing their success with our platform.

Ironhack

UX/UI Design 9 weeks Bootcamp, Web Page, Digital/Multimedia and Information Resources Design

The University of the West Indies, Mona

Bachelor’s Degree, International Relations and Public Policy

Université d'Orléans

Master's degree, Applied Languages and International Business