James Evans

System Administrator @The Citco Group Limited

Concord, NC, US
EMAILS
j•••••@citco.com
MOBILE NUMBERS
+12•••••••41

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WORK HISTORY

Nov 2010 — Present

System Administrator @The Citco Group Limited

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Provide day to day technical support to the business unit.• Occasional scheduled after hours and weekend work.• Provide on-call after hours support for critical systems.• Participate in global and local technical initiatives.• System Procurement• Monitor Service Desk local to resolve group queues and comply with quality guidelines when managing incidents.• Respond to and comply with escalation policies and procedures.• Windows 2003 and 2008 Server administration, configuration and management• Active Directory administration and group policy• Microsoft Exchange 2007 administration and configuration• Windows network services (DNS, DHCP, etc…)• Windows XP/7, Microsoft Office 2003/2007• TCP/IP networking, Symantec Backup Exec• Avaya PBX phone system management

EDUCATION

N/A

Naugatuck Valley Community College

Associate's degree, Computer Information Systems

1983 — 1985

TCI - Technical Career Institutes

AOS, Electronics Circuits & Systems

2004 — 2006

Post University

BS, Computer Information Systems

SKILLS

Lotus NotesSoftware DocumentationServersGroup PolicyBmc RemedyWindows 7VpnCreative SolutionsWindowsSystem AdministrationSqlDnsDhcpLaptopsHelp Desk SupportBlackberry Enterprise ServerCustomer ServiceSharepointTcp/IpNetworkingSoftware InstallationCitrixBilling SystemsSwitchesTroubleshootingDisaster RecoveryActive DirectoryXpWindows ServerHardwareOperating SystemsTechnical SupportMicrosoft Exchange

ABOUT JAMES EVANS

Information systems specialist focusing on the development and support of technology to business functions in the areas of manufacturing, accounting, sales, marketing, customer service, and marketing. I have worked with large and small firms where I’ve served in multiple I.T. support capacities. My strengths include multitasking, strategic planning, customer service, system development and implementation.Specialties: System building, process follow-up, creative solutions

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