James Evans
System Administrator @The Citco Group Limited
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WORK HISTORY
System Administrator @The Citco Group Limited
Provide day to day technical support to the business unit.• Occasional scheduled after hours and weekend work.• Provide on-call after hours support for critical systems.• Participate in global and local technical initiatives.• System Procurement• Monitor Service Desk local to resolve group queues and comply with quality guidelines when managing incidents.• Respond to and comply with escalation policies and procedures.• Windows 2003 and 2008 Server administration, configuration and management• Active Directory administration and group policy• Microsoft Exchange 2007 administration and configuration• Windows network services (DNS, DHCP, etc…)• Windows XP/7, Microsoft Office 2003/2007• TCP/IP networking, Symantec Backup Exec• Avaya PBX phone system management
EDUCATION
Naugatuck Valley Community College
Associate's degree, Computer Information Systems
TCI - Technical Career Institutes
AOS, Electronics Circuits & Systems
Post University
BS, Computer Information Systems
SKILLS
ABOUT JAMES EVANS
Information systems specialist focusing on the development and support of technology to business functions in the areas of manufacturing, accounting, sales, marketing, customer service, and marketing. I have worked with large and small firms where I’ve served in multiple I.T. support capacities. My strengths include multitasking, strategic planning, customer service, system development and implementation.Specialties: System building, process follow-up, creative solutions
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