Jeton Berdynaj

Avp-middle Office - Custody Services Within Corporate & Investment Bank @JPMorganChase

Brooklyn, NY, US

Manage teams responsible for the following functions:§ Working with various internal teams such as trade processing, prematching, settlements, cash processing, account opening and asset servicing to process transactions and resolve any exceptions on a timely manner.§ Respond to and resolve client inquiries on a timely manner.§ Perform root cause analysis for their respective clients to increase STP and reduce client inquiries.§ Establish and maintain relationships with operations & middle office contacts at clients.§ Work as part of the global team performing follow the sun hand offs to ensure a smooth global coverage for global clients.§ Partner with client service teams to help change client behavior where required to remove manual processes.§ Partner with technology strategy team to help identify internal and external facing technology improvement opportunities.§ Ensure all day to day queries dealt with within required SLAs and escalate issues to the team leader.§ High level of client service focus§ Provide operations subject matter expertise and value added services to clients where required.§ Strong time management skills required to meet the internal and external deadlines/cutoffs§ Meeting with clients in person along with client service