Karan Jetley

About Karan Jetley

Specialties: Electronics Engineer

Experience

1. Senior Business Analyst

   Deloitte

   Mar 2022 — Present · Pune, IN

   Project:Cards disputes workflow implementation for a UK based global bank in Middle East region (UAE, Bahrain, Qatar, Oman)Delivering critical aspects of dispute case management, API integration with Visa and Mastercard schemes, API integration with Ethoca – merchant alert providers, document management, audit & trail capabilities, segregation & access management for market-based operators, transaction/accounting related reporting capabilitiesTechnology:Pega Lite – Cloud based cards disputes workflow toolRoles and Responsibilities:Team Size: 20Delivering requirements in the form of user stories and capability matrix with the list of OOTB capabilities offered by PegaArranging sessions with various front-line and back-office stakeholders to capture any country-wise deviations in requirements and standardize the processes across countries as much as possible taking a global approachConducting multiple playback sessions with stakeholders and IT teams to get everyone on the same page by taking their feedback and incorporating them in requirements. Getting the requirements signed-off.Preparing channel wise as-is and to-be process mapsPreparing UAT test cases for Operations, Branches and Contact Center teamsPreparing UAT transactional test data on Visa and Mastercard portals using test cardsAnalyzing the test data and mapping the test data against each UAT test caseProviding demos to back-office and front-office UAT testers to create dispute cases in PegaTracking UAT progress till closureAs part of Change & Implementation phase conducting training sessions with back-office and front-office teams. Preparing video recording and training deck as user manual.Assisting the stakeholders during live proving phase where a few staff users create real customer disputes in the new system as a sanity before rolling out the system to the all the staff usersSupporting the business stakeholders with ramp up plan and assisting them in raising production system accesses

Education

• Welingkar Institute of Management

  Master of Business Administration - MBA, Marketing

  2012 — 2014

• University of Mumbai

  B.E., Engineering

  2005 — 2009

Skills

• Microsoft Sql Server
• Telecommunications
• Analysis
• Oracle
• Requirements Analysis
• Pl/Sql
• C
• Sql
• Project Management
• Html
• Core Java
• Testing
• Unix
• Java
• C++