Jethro de Lisle

Lead Data Analyst @Navient

Des Moines, IA, US

Experienced Lead Data Analyst proficient in centralizing cross-functional reporting, conducting deep dives and root cause analysis, driving innovation through automation, ensuring quality assurance, and analyzing diverse data sources to support compliance, litigation, and strategic decision-making in the student loan industry.• Managing the centralization of cross-functional reporting by developing an enterprise-wide reporting capability to include federal data ingestion, data normalization, dashboard development, and ongoing reporting.• Work cross-functionally to lead deep dives, root cause analysis, litigation support, and reporting in response to compliance, legal discovery, and class action litigation.• Routinely debrief leadership, internal and external stakeholders where I offer subject matter expertise, propose solutions, and present findings relating to my analysis.• Driving innovation through identifying opportunities and leveraging existing capability to deliver improved value to cross-functional stakeholders and partners, e.g, designed and implemented automated systems for customer and loan assignment to litigation-related collection ceases, tracking loan changes, and finalizing litigation settlements. This resulted in a reduction of related ad hoc requests by 70 percent.• Driving quality assurance through standardization, minimizing manual touch points, documentation, organization, and the development of quality performance measures vis-à-vis routine, ad hoc, and litigative efforts, e.g, successfully passed 3 audits conducted by court appointed auditors relating to my handling of three high-profile class action lawsuits.• Oversee requirements gathering, data discovery, extraction, transformation, and normalization from various platforms for analysis.• Analyze data from a variety of sources to include customer insights, complaints, defaults, call and dialer info, financials, FFELP loans, Federal Student Loans, and Private Consumer Loans.

Western Governors University

Master of Science - MS

Washington State University - Edward R. Murrow College of Communication

Master of Arts - MA

University of Nevada-Las Vegas

Bachelor of Arts - BA

California State University-Dominguez Hills

Master of Public Administration - MPA