Jethesh Pulikkandiyil

Vice President Operations @Genpact

Hyderabad, TG, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

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WORK HISTORY

Jul 2021 — Present

Vice President Operations @Genpact

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Hyderabad, IN

EDUCATION

1995 — 1997

Kendriya Vidyala

X to XII, Biology, Physics, Chemistry

1997 — 2000

Osmania University

Bachelor of Science (BSc), Botany, Zoology, Chemistry

SKILLS

LeadershipBusiness Process ManagementPeople SkillsProcurement OutsourcingOutsourcingCustomer Relationship Management (Crm)Business Process Outsourcing (Bpo)Performance ManagementManagementService DeliveryBusiness AnalysisManagement Information Systems (Mis)Vendor ManagementOperations ManagementProcess ExcellenceMisProcess ImprovementBankingTeam ManagementSix SigmaBpoTransaction ProcessingTransition ManagementBusiness Process ImprovementStaff RetentionOffshoring

ABOUT JETHESH PULIKKANDIYIL

I am a Senior Professional with 20+ years of experience in BPO/ITES Industry. I have a proven record of successfully transitioning processes to offshore delivery locations and running successful operations. As a Service Delivery Leader, my key responsibilities include developing the right Solutions for the Client, develop Transition/Migration Plan, Contract negotiations, create Governance Model, ensure satisfactory Service Delivery etc. While it is important to meet the customer needs, the people play very pivotal role in delivering these needs. Developing the skills of my team, providing them fair & competitive environment, facilitate developmental tools etc. have been important aspect of my role for last 15+ years. The role also requires to drive profitability by ensuring growth and reducing cost.

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